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*GENERAL BUSINESS INQUIRIES*

Where are you located?

We are a small business located in Toronto, Ontario, Canada.

Can I pick up my order?

We do not offer pick up options for orders placed. We are an e-commerce business and all orders are shipped directly to your address of choice.

How can I contact you?

You can email us at info@idiya.ca or use our 'Chat with us' feature to get in touch with us.

*PRODUCT INQUIRIES - Inflatables*

Do the inflatables come with instructions?

Yes, each inflatable product comes with a set of instructions. You can also view the instructions here.

What is the set up time for an inflatable?

The initial set up of an individual inflatable with its required components take less than 5 minutes. An individual inflatable takes less than a minute to fill up with air once plugged in.

Does the inflatable come with a pump?

No pump is required as the inflatable has a plug in adapter that will turn on the inflatable fan.

Is the inflatable battery operated?

No, the inflatable is a plug-in inflatable.

Are the stakes and ropes required?

Yes, we highly recommend the use of the ropes and stakes as they will ensure the inflatable stays upright when plugged in. They will also prevent the inflatable from moving during windy or adverse weather conditions.

Can I continually run my inflatable?

Yes, you can keep your inflatable on during the day and at night. We recommend that you turn off your inflatable when leaving your home and when retiring for the evening.

*RETURNS & EXCHANGE INQUIRIES*

What is your return and exchange policy?

Please refer to our Returns and Exchange policy here.

*SHIPMENT INQUIRIES*

What is your shipping policy?

Please refer to our Shipping policy here.

Which countries do you ship too?

We currently ship in Canada and the US only. If you require shipment outside of these two countries, please send us an email at info@idiya.ca and we can determine if shipment is possible to your required international location and provide the applicable shipping cost.

Which carrier do you use for delivery?

Currently, we use Canada Post and UPS for deliveries within Canada and the US.

*ORDER INQUIRIES*

Can I track my order?

Yes. We will send you an order confirmation via email with your purchase details. We will send you a separate email with your tracking details once your order has shipped. Please check your spam/junk folder if you do not receive the order and/or shipment confirmation email.

How do you accept payment?

We accept Google Pay, Apple Pay, Mastercard, Visa and Shop Pay as methods of online payment.

Payment is required at checkout in order to confirm your order for fulfillment.